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Our Booking Process — Simple, Smart, and Built for Everyone.
Getting your bike serviced with MBP is designed to be effortless — whether you're tech-savvy or prefer to just pick up the phone. Three easy ways to connect, get a price, and book — no waiting rooms, no runaround.
Step 1 — Choose How You Want to Connect
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Call Us — 888-313-BIKE (2453)
Give us a call. We'll walk through your bike, your service needs, and give you a price right on the phone. Say the word and we'll get you on the books — no forms, no fuss.
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Book Online
Our online booking page lets you register, submit your bike info, and get a smart instant quote — then book and schedule immediately.
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Live Chat
Use our online chat widget to connect with us, ask questions, get a quote, or arrange a booking — all without picking up the phone.
What to Have Ready Before You Book
Having this info on hand speeds up your quote and helps us prepare the right tools:
- Your bike's make, model, and year (if known)
- Whether it's electric or traditional
- A brief description of the issue or service needed
- Your preferred service date and time window
- Your service address (home, work, or community)
- For eBikes: battery voltage (usually on the battery label)
Step 2 — Get Your Quote & Confirm
Once you submit your service request, our system generates a valid quote for your review. A Master Technician reviews every request personally and confirms your appointment — you'll receive confirmation by both text and email.
Step 3 — We Keep You in the Loop
Expect friendly follow-ups before your appointment and on the day of service. When your Technician is on the way, you'll receive a message with their actual ETA — no guessing, no waiting around wondering.
Step 4 — The Service Visit
Every visit starts with your Technician getting to know you and your bike. Then the work begins — starting with the Comprehensive Inspection. Many customers enjoy watching and learning. When the inspection is complete, your Tech walks you through the findings and corrects everything to your satisfaction.
Step 5 — Payment & Wrap-Up
Payment is collected on-site by credit or debit card. Our Technicians carry no cash and do not accept checks. Before leaving, your Tech collects all old parts and job-related trash. We leave your work area cleaner than we found it. Every time.
Have Questions Before You Book?
Book a free Tech Talk — a 15-minute call with a real mechanic, evenings Monday through Saturday. We'll answer every question before you commit to anything.
Ready to book your service? Fill out the form below:
Bikes Aren't What They Used to Be.
Today's bicycles and eBikes are precision machines. The tools in the box don't fit anymore. The parts have names you've never heard. And booking a repair through an AI system when you can't describe the problem? That's a recipe for the wrong quote and the wrong fix. That's exactly why we created Tech Talk.
15 Minutes. A Real Mechanic. No Runaround.
Tech Talk is a free 15-minute phone mini-appointment with a trained Mobile Bike PRO technician — likely the same mechanic who will be assigned to your service. Available before and after our techs hit the field, Tech Talk exists for one reason: to make sure you get the right service, the right quote, and the right result.
Who Is Tech Talk For?
Tech-Adverse
You refuse to deal with AI booking or online forms. We get it. Call us. A human handles everything.
The Bicycle Novice
You know something's wrong but can't explain it to a machine. 'That thingy near the back that sounds like a ghost lives in it' — we know exactly what you mean.
Free Guidance for Everyone
Sometimes it's one small thing. We'll walk you through it free. No charge. No catch. Just humans helping humans with bikes.
Tech Talk Hours: Monday – Saturday | 8:00 AM – 9:45 AM & 6:00 PM – 7:45 PM
Ready to Talk to a Tech?
No robots. No hold music. Just a mechanic who knows bikes.